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Legal Documents

LEGAL DOCUMENTS

GO Markets provides legal documentation for clients to review before trading Forex, CFDs or any other financial product available. 
Please ensure to read all legal documentation before opening a live trading account with GO Markets.

Main Legal Documentation:

Our General Terms and Conditions govern our relationship with you.

 

Our Risk Warning Notice is designed to assist clients in understanding the risks associated with the products offered by GO Markets.

Our Order Execution policy sets out how we take all sufficient steps to obtain the best possible result for our clients when executing orders.

Key Information Documents:

Complaints Handling Procedure

In the unlikely event of you having any reason to feel dissatisfied with any aspect of our service, you may choose to contact either GO Markets or Price Markets.

In the first instance, you should contact our client services team on +44 2036 377 831, or by email support@gomarkets.co.uk. If our client services team is unable to resolve the matter you may refer it as a complaint to our compliance team or to Price Markets.

For more information and our full Complaints Handling Procedure, please click here.

Execution Only Services

GO Markets is an execution only provider and does not give investment advice to its clients.

We will not make personal recommendations to you or provide you with advice on the merits of dealing in particular investments. Any information provided should not be taken to constitute advice. Any information provided to you on our website, through our platform, via email, telephone or our live chat facility is generic and, must not be treated as advice that is based on a consideration of your personal circumstances. Such information and features are provided to assist you with your own judgment as to whether our products and platform are suitable for you. Please ensure that you fully understand the risks involved and seek independent legal advice if necessary before opening an account.

Client Funds

IMPORTANT NOTICE: GO Markets London Limited is an appointed representative (FCA reference number 779813) of Price Markets UK Limited which is authorised and regulated by the Financial Conduct Authority under Firm Reference Number 725804. Please note that in accordance with FCA rules, all client funds are held by principal Price Markets UK Limited. GO Markets do not hold client funds. 

  • Your money is held in segregated client accounts with a major UK institution
  • Your money is never mixed with Price Markets’ funds
  • Price Markets do not use your money or assets for business activities, including for hedging trades with other counterparties (or as margin for its own hedging trades)
  • Your money is ring-fenced from creditors in the unlikely event that Price Markets goes into liquidation
  • Price Markets adheres with strict FCA regulations on how it looks after your money
  • In the event of insolvency (either Price Markets or the banking institution it uses) you may be eligible for compensation from the Financial Services Compensation Scheme

To read more about how we treat client money, please click here.

Please visit the FSCS website for more information on eligibility and compensation limits.

Margin Calls

GO Markets operates an automated "Margin Call" mechanism in an effort to mitigate the risk of a client's account falling into negative equity.

In order to maintain a position or a trade, your cash balance after running losses (equity) must not fall below 50% of the required margin. A breach of this threshold will result in the closure of your position(s), with the largest losing position/trade closed first. Before your trade(s) is closed, a warning will be issued on your trading platform if your account equity breaches 80% of your margin required, by means of red highlighting on your trade(s).

While this automated margin call process acts as a protection for both client and provider, market volatility, particularly surrounding news events, may result in additional losses. Holding a trade over the weekend may increase the risk of a 'gap' in price action, thereby triggering a margin­ call event at a lower level than the 50% threshold.

Fair Usage Policy

GO Markets is committed to providing the best possible service to all our clients, and to preserving the integrity and quality of our trading platform. If, in our reasonable opinion, we consider it necessary, we may manage your use of or access to our services as we see fit in the circumstances.

To view our fair usage policy, please click here.

Data Protection

GO Markets may process information relating to you (including personal data as defined under the Data Protection Act 1998), including holding such information in a manual format or electronic database, in order to satisfy any contractual, regulatory or statutory requirements we may have. GO Markets is dedicated to protecting your privacy and has safeguards in place to protect your personal and financial information.

To view our Privacy Policy, please click here.

Deceased Estates Policy

Our deceased estates policy is designed to provide practical help with the process for the release of trading account funds after the death of the account holder.

To view our deceased estates policy and procedure, please click here.

CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 64.4% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work, and whether you can afford to take the high risk of losing your money. Professional clients can lose more than they deposit. CFD trading involves significant risk.
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The information on this website is not intended for distribution to, or use by any person in any country or jurisdiction where such distribution would be contrary to local law or regulation.

GO Markets London Limited is a company registered in England and Wales under company number 10333853. Registered Office: Level 6, 107 Cheapside, London, EC2V 6DN, UK.

GO Markets London Limited is an appointed representative of Price Markets UK Limited which is authorised and regulated by the Financial Conduct Authority under Firm Reference Number 725804.

The Financial Services Compensation Scheme

The FSCS is the UK’s compensation scheme for customers of authorised financial services firms and their appointed representatives. The FSCS can pay compensation to consumers if a firm (or appointed representative) is unable, or likely to be unable to pay claims against it because it becomes insolvent or stops trading. The FSCS is an independent body set up under the FInancial Services and Markets Act 2000. The FSCS provides compensation of up to £50,000 for eligible investments. Please visit the FSCS website for more information on eligibility and compensation limits.

This website is owned and operated by GO Markets. All contents © 2018 GO Markets London Limited